MadContact
Two routes, and they do different jobs. Use the one that matches what you need, and it’ll get dealt with faster.
How to reach us
For account problems, billing and refunds, complaints, legal notices and press. Data protection requests have their own address, below.
You’ll get a reply within a few working days.
Report a bug
For anything broken or behaving oddly. It’s a short form inside the app, opened from the floating button at the bottom left of every screen — it isn’t in Settings. The form collects nothing about your device on its own, so tell us what phone and browser you’re on and what you were doing when it went wrong. Without that, most bugs can’t be traced.
Use this rather than email for bugs. For anything that isn’t a bug, email is the right route.
What we don’t have
Being straight about this saves you waiting for something that isn’t coming. There is no phone line, no live chat, no ticketing system and no support hours — none of those exist. There is no contact form on this site, because there is no email capture anywhere in the stack and a form would give you no record of what you sent. Email leaves you a copy in your own sent items, which is better.
Business details
MadHaul is operated by Barnaby Everett, a sole trader established in the United Kingdom.
Elsewhere
MadHaul is on TikTok at @madhaul.app. It’s not a support route — use email for anything you need an answer to.
Who you’re writing to
One person. MadHaul is built and run by a single developer, not a company with a support desk. That’s why there are no support hours and why a reply takes a few working days rather than an hour. It also means the person reading your email is the person who can fix the thing you’re writing about.
Data protection requests — access, correction or deletion — go to privacy@madhaul.app, and what you can ask for is set out on the privacy page. Refund requests go to support@madhaul.app, and are covered on the refunds page.